Humans throughout time, or at least of recent years, have known the value of engagement;
1: You get to have a party
2: You might get some presents
3: It sets off a chain of events towards a day when you get another party and more presents …
But now, brands and marketers are looking to engagement of a different sort and trying to apply some value measurements to better understand it.
Playing devils advocate, it would be easy to suggest that the reasons for doing this have been forced upon us. In the interactive space, direct response metrics have been falling for years. And, despite the age-old sentiments of ‘...digital being the most accountable and transparent of all media…‘ it becomes harder to sell a solution based on these cold figures alone. This in turn leaves us with no choice but to develop other ways to measure the impact of spend. Right?
Well, kind of yes and no. Yes the industry does need a new way of measuring the obvious (at least to us) value of people chosing to be actively involved with a brand or product; but no, I don’t think it’s a knee-jerk scramble to cover our backs.
We could, as TV does, blithely point to spikes in sales and make claims about how that must be related to TVRs of the latest 30s spot. Or, we could be a bit more prfessional and, as Mark Ghuneim has begun to investigate on his blog post ‘Measuring the Active Consumer’, start to develop a logical system for grading and rating all of the ‘web 2.0′ types of user participation, interaction and collaboration and allow us to ’score’ levels of user participation and their value to any company, brand or product.
It look’s like Mark and his company Wireset are in for the long-term on this, with a program of next-steps including…
* Top-20 engagement activities
* Further definition of engagement types
* Produce algorithm (compose related activity weights)
* Incorporate feedback/comments
It certainly makes for a ‘blog thread to watch’, or, parhaps more pertinantly, participate in!