Website Support
We provide ongoing technical support and maintenance for your website to ensure optimal uptime, performance, and security.
- Keep your website stable, fast, and secure.
- No surprises - we fix issues before they become problems.
- Achieve 99.99% uptime with high-traffic capable hosting.
Performance Monitoring
Research by Google shows that as little as half a second delay can frustrate users and result in 20% bouncing. To ensure this isn’t an issue, we proactively monitor site speed and server health, pre-emptively addressing any degradation. This ensures your website is always working at the speed users expect.
Issue Identification and Remediation
Our technical experts troubleshoot and resolve any issues or bug fixes proactively and upon request. We conduct back-up management, and application and hardware monitoring to ensure 99.99% uptime. Our support team can also assist with minor iterations to design and functionality.
Security Hardening
Don’t wait until it’s too late to harden your website against malicious actors. Our website support provides ongoing patching, including maintenance and security patches to Drupal’s core applications and modules. We ensure your site’s security with access control, DDoS (distributed denial-of-service) mitigation, and recommendations to fix any issues.
CMS Updates
Benefit from the latest features and improvements in your CMS as it evolves. We will maintain your core CMS and plugins, keeping you on fully supported versions. We ensure your website continues to perform as it should as your open-source CMS develops.
Monthly Reporting
We will deliver monthly reports with key site metrics, completed tasks, and upcoming plans. This lets your team understand how the site is performing. It also allows us to proactively make recommendations every month to improve site performance against KPIs, which are all available to you in real-time through a Google Data Studio dashboard. We can also monitor the health of your SEO and monitor your position for keywords, benchmark against your competitors and make proactive improvements based on this insight.
"I’m not sure I’ve worked with an agency as calm and pragmatic in its approach as Numiko. Their focus is on delivering quality and they did so consistently. There was a level of respect and trust between the two parties. I cannot stress enough how much of a difference this made to us."
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Working with us
How we’ll work with you:
Collaborative – We work to understand your organisation and all stakeholders, so we can guide complex organisations to deliver projects with a single vision.
A trusted guide – If we can see a better way to achieve your goal, we’ll tell you. We push your project to be the best it can be, so we’re willing to challenge conventional thinking to bring it to life.
One team – Our processes ensure we’re not working in silos. We’ll collaborate at every stage so we become an extension of your team, and establish an environment where sharing of knowledge, experience and insights flows both ways.
Keep your website delivering effectively with our website support service.
We have three tiers of support service, with different levels of support to best suit your needs. Book a call with Tom, our Creative Strategy Lead to discuss how we can help and which tier is right for you.
