Support and optimisation

Research by Google shows that as little as half a second delay can frustrate users and result in 20% bouncing. To ensure this isn’t an issue, we proactively monitor site speed and server health, pre-emptively addressing any degradation. This ensures your website is always working at the speed users expect.

Our technical experts troubleshoot and resolve any issues or bug fixes proactively and upon request. We conduct back-up management, and application and hardware monitoring to ensure 99.99% uptime. Our support team can also assist with minor iterations to design and functionality.

Don’t wait until it’s too late to harden your website against malicious actors. Our website support provides ongoing patching, including maintenance and security patches to Drupal’s core applications and modules. We ensure your site’s security with  access control, DDoS (distributed denial-of-service) mitigation, and recommendations to fix any issues.

Benefit from the latest features and improvements in your CMS as it evolves. We will maintain your core CMS and plugins, keeping you on fully supported versions. We ensure your website continues to perform as it should as your open-source CMS develops.

We will deliver monthly reports with key site metrics, completed tasks, and upcoming plans. This lets your team understand how the site is performing. It also allows us to proactively make recommendations every month to improve site performance against KPIs, which are all available to you in real-time through a Google Data Studio dashboard. We can also monitor the health of your SEO and monitor your position for keywords, benchmark against your competitors and make proactive improvements based on this insight.